Privacy Policy
Last Updated: 7 September 2026
Welcome to Swaad99 – A Multi Cuisine Restaurant & Cafe. We respect your privacy and are committed to protecting the personal information you may provide while visiting our website, contacting us, making enquiries, or interacting with our restaurant and social media channels.
This Privacy Policy explains how Swaad99 may collect, use, store, and protect information when you visit www.swaad99.com or interact with our services.
1. About Swaad99
Swaad99 – A Multi Cuisine Restaurant & Cafe
Address:
20, Jayanagar Rd, Near BPCL Petrol Pump (NRL),
Jaya Nagar, Six Mile, Guwahati, Assam – 781022
Phone: +91 9909434769
Email: contact@swaad99.com
Website: www.swaad99.com
Business Hours: 11:00 AM – 2:00 AM
Location: View Swaad99 on Google Maps
2. Information We May Collect
Depending on how you interact with Swaad99, we may collect information such as:
- Name
- Phone number
- Email address
- Enquiry or message details
- Booking or event requirements
- Food/order-related information
- Feedback and reviews
- Information voluntarily submitted through our website forms
- Basic technical information such as IP address, browser type, device type, and website usage information
- Information provided when you communicate with us through phone, email, WhatsApp, social media, or other communication channels
We only seek information that is reasonably necessary for providing our services, responding to enquiries, improving our website, or communicating with customers.
3. How We Use Your Information
Information provided to Swaad99 may be used to:
- Respond to enquiries and requests
- Contact you regarding restaurant services or event requirements
- Process or assist with food orders
- Handle catering, wedding, birthday, corporate, or private-party enquiries
- Provide customer support
- Respond to feedback and reviews
- Improve our food, services, website, and customer experience
- Maintain website security and prevent misuse
- Send relevant information or promotional communications where appropriate
- Comply with applicable legal or regulatory requirements
We do not intend to use your personal information for purposes unrelated to the service or interaction for which it was provided, except where permitted or required by law.
4. Online Orders and Third-Party Services
Swaad99 accepts orders through various channels, including:
- Direct telephone orders
- Zomato
- Swiggy
- Other third-party platforms that may be introduced in the future
When you place an order through a third-party platform, your information may be collected and processed by that platform according to its own privacy policy and terms.
Swaad99 does not control the privacy practices of third-party services. We recommend reviewing the privacy policies of those services before providing personal information.
5. Google Maps and Location Services
Our website may contain a Google Maps link or map integration to help customers find our restaurant.
When you use Google Maps or follow a Google Maps link, Google may collect and process information according to Google’s own privacy policies and terms.
Our restaurant location is:
20, Jayanagar Rd, Near BPCL Petrol Pump (NRL),
Jaya Nagar, Six Mile, Guwahati, Assam – 781022
6. Google Reviews and Customer Feedback
Our website may display customer reviews, ratings, or other information obtained from Google or other review platforms.
Reviews displayed on our website may be subject to the terms and policies of the respective platform.
We may also provide links allowing visitors to view our reviews on Google or submit their own feedback.
We do not guarantee that every review displayed on a third-party platform will remain available, as reviews and ratings are controlled by the respective platform.
7. Facebook and Instagram
Our website may display posts, photographs, videos, or other publicly available content from our official Facebook and Instagram pages.
Social media platforms may collect information when you interact with embedded content, links, buttons, or feeds. Such processing is governed by the privacy policies of the respective platforms.
Swaad99 may also share restaurant-related content, promotional material, photographs, videos, and updates through its official social media pages.
8. Photography, Videography and Social Media
We love capturing the food, ambience, celebrations, and memorable moments at Swaad99.
Photography and/or videography may occasionally take place at our restaurant for purposes such as:
- Restaurant promotion
- Food and ambience photography
- Marketing and advertising
- Website content
- Facebook and Instagram posts
- Promotional videos and reels
- Event and celebration highlights
- Other legitimate business and promotional activities
By entering or attending the restaurant or an event at Swaad99, you acknowledge that photographs or videos may be taken in areas where photography is taking place.
Where reasonably practicable, we will seek consent for identifiable individuals when photographs or videos are specifically intended to feature them, particularly for promotional purposes.
Children and Minors
We take particular care when photographs or videos involve children or minors. We will seek appropriate consent from a parent, guardian, or responsible adult before intentionally using an identifiable image of a child for promotional purposes.
Requesting Removal of Photographs or Videos
If you appear in a photograph or video published by Swaad99 and would prefer that it not be used on our website or official social media channels, you may contact us at:
Please provide sufficient information to help us identify the photograph or video. We will consider reasonable requests for removal and, where appropriate and reasonably practicable, remove or stop using the content.
Please note that we may not be able to control or remove photographs that have been independently shared, reposted, or published by customers or third parties on their own social media accounts or platforms.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and provide a better user experience.
Cookies may be used for purposes such as:
- Website functionality
- Security
- Performance monitoring
- Analytics
- Understanding visitor behaviour
- Improving website content and services
Third-party services used on our website may also place their own cookies or similar technologies.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
10. Third-Party Links
Our website may contain links to third-party websites and services, including:
- Google Maps
- Google Reviews
- Zomato
- Swiggy
- Other external websites or services
Swaad99 is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Protection of Personal Information
We take reasonable steps to protect personal information provided to us against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.
Customers should avoid sending sensitive information through ordinary website enquiry forms, email, or social media messages unless specifically requested.
12. Sharing of Information
Swaad99 does not intend to sell or rent customers’ personal information.
Information may be shared when reasonably necessary with:
- Service providers helping us operate our website
- Food delivery or ordering platforms
- Website hosting and technical service providers
- Payment or transaction service providers, where applicable
- Marketing or communication service providers, where applicable
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where required by applicable law
Information will generally only be shared to the extent reasonably necessary for the relevant purpose.
13. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide requested services
- Handle customer enquiries
- Maintain business and transaction records
- Resolve disputes
- Maintain security
- Meet legal, accounting, or regulatory obligations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
14. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Request that we stop certain communications
- Raise a privacy-related concern or complaint
To make a privacy-related request, contact us using the details below.
15. Marketing Communications
If you voluntarily provide your contact information for enquiries, bookings, events, offers, or other services, we may use it to communicate with you regarding that enquiry or service.
Where applicable, promotional communications will be sent in accordance with applicable requirements. You may request that we stop sending promotional communications by contacting us at contact@swaad99.com.
16. Children’s Privacy
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly request unnecessary personal information from children. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
17. Changes to This Privacy Policy
Swaad99 may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
18. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Swaad99 – A Multi Cuisine Restaurant & Cafe
📍 Address:
20, Jayanagar Rd, Near BPCL Petrol Pump (NRL),
Jaya Nagar, Six Mile, Guwahati, Assam – 781022
📞 Phone: +91 9909434769
📧 Email: contact@swaad99.com
🌐 Website: www.swaad99.com
📍 Google Maps: View Restaurant Location
