Terms & Conditions

Last Updated: 7 September 2026

Welcome to Swaad99 – A Multi Cuisine Restaurant & Cafe. By accessing or using our website, contacting us, placing an order, making an enquiry, visiting our restaurant, or using any of our services, you agree to comply with and be bound by the following Terms & Conditions.

Please read these Terms & Conditions carefully before using our website or services.

1. About Swaad99

Swaad99 – A Multi Cuisine Restaurant & Cafe

Address:
20, Jayanagar Rd, Near BPCL Petrol Pump (NRL),
Jaya Nagar, Six Mile, Guwahati, Assam – 781022

Phone: +91 9909434769
Email: contact@swaad99.com
Website: www.swaad99.com

Business Hours: 11:00 AM – 2:00 AM

2. Acceptance of Terms

By accessing this website or using any service provided by Swaad99, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

3. Restaurant Services

Swaad99 provides restaurant and food-related services including, but not limited to:

Dine-in services
Takeaway services
Direct telephone food orders
Food delivery through third-party platforms
Catering services
Wedding and party orders
Birthday party arrangements
Corporate events
Private party arrangements
Other food and event-related services

Availability of individual dishes, services, seating arrangements, event facilities, and delivery options may vary depending on availability and operational conditions.

4. Menu, Food Items and Availability

Menu items, ingredients, prices, photographs, descriptions, and availability displayed on our website or promotional materials are provided for general information and may change without prior notice.

Food photographs shown on the website, social media, menus, or advertisements are intended for illustration and presentation purposes. Actual food presentation, portion size, garnish, and appearance may vary.

Swaad99 reserves the right to modify, replace, discontinue, or temporarily make unavailable any menu item without prior notice.

5. Food Allergies and Dietary Requirements

Customers are responsible for informing Swaad99 about any known food allergies, intolerances, dietary restrictions, or special requirements before placing an order.

Although we may take reasonable precautions, our kitchen may handle various ingredients including, but not limited to, dairy, nuts, gluten, eggs, seafood, meat, spices, and other allergens.

Swaad99 cannot guarantee a completely allergen-free environment. Customers with serious allergies should discuss their requirements with our staff before ordering.

6. Food Orders

Orders may be placed directly with Swaad99 by telephone or through third-party food delivery platforms such as Zomato and Swiggy.

An order may be accepted, modified, delayed, or declined depending on food availability, restaurant capacity, operating conditions, delivery availability, or other circumstances.

Customers should provide accurate contact and delivery information when placing an order.

Swaad99 is not responsible for delays or failed deliveries resulting from incorrect addresses, unavailable recipients, incorrect contact information, traffic conditions, weather, or circumstances beyond our reasonable control.

7. Zomato and Swiggy Orders

Orders placed through Zomato, Swiggy, or any other third-party delivery platform are also subject to the terms, conditions, cancellation policies, delivery policies, and refund policies of the respective platform.

Delivery charges, estimated delivery times, platform fees, taxes, discounts, promotional offers, and other charges may be determined by the third-party platform.

For issues specifically related to a third-party delivery, payment, refund, or platform service, customers may need to contact the respective platform directly.

8. Direct Telephone Orders

For direct telephone orders, customers should confirm their order details, including food items, quantity, delivery address, contact number, and any special requirements.

Orders may be confirmed by Swaad99 based on availability and operational capacity.

Customers may contact us at:

+91 9909434769

9. Pricing and Payments

Prices displayed on our website, menu, promotional material, or third-party platforms may be changed from time to time.

Applicable taxes, delivery charges, platform charges, service charges, or other applicable fees may be added to the final amount where applicable.

The final price applicable to an order will be communicated or displayed at the time of ordering.

Where payment is processed through a third-party payment provider, the transaction may also be subject to that provider’s terms and policies.

10. Order Cancellation and Modification

Customers may request cancellation or modification of an order by contacting Swaad99 as soon as possible.

Cancellation or modification may not be possible once food preparation has started or the order has been dispatched.

For orders placed through Zomato, Swiggy, or another third-party platform, cancellation and refund requests may be governed by the policies of the respective platform.

Swaad99 reserves the right to cancel an order in circumstances such as item unavailability, operational difficulties, suspected fraudulent activity, inaccurate information, or circumstances beyond our reasonable control.

11. Refunds

Refunds, where applicable, will be handled according to the circumstances of the order and the applicable payment or ordering platform’s policies.

Where an order was placed through Zomato, Swiggy, or another third-party platform, the customer may be required to raise the refund request directly through that platform.

Swaad99 does not guarantee a refund in every situation and will assess complaints and refund requests reasonably and in accordance with applicable law and the relevant ordering platform’s policies.

12. Catering, Wedding and Event Orders

Swaad99 may provide catering and food services for:

Weddings
Birthday parties
Corporate events
Private parties
Other celebrations and gatherings

Event arrangements, menu selections, guest numbers, pricing, decoration requirements, timing, advance payments, and other conditions may be agreed separately for each event.

Customers are responsible for providing accurate event details, including date, time, venue, estimated guest count, menu requirements, and other relevant information.

Any cancellation, rescheduling, advance payment, or refund conditions for an event may depend on the specific agreement made at the time of booking.

13. Restaurant Seating and Events

Seating availability may vary depending on reservations, events, customer volume, private bookings, and restaurant operations.

Swaad99 reserves the right to manage seating arrangements in the interest of customer safety, comfort, and operational requirements.

14. Photography and Videography

Photography and/or videography may occasionally take place at Swaad99 for restaurant promotion, marketing, advertising, website content, social media posts, reels, event highlights, and other legitimate business purposes.

By entering or attending the restaurant or an event at Swaad99, customers acknowledge that photography or videography may take place in areas where such activity is being conducted.

Where reasonably practicable, Swaad99 will seek appropriate consent when an identifiable individual is specifically selected or featured for promotional content.

If you appear in a photograph or video published by Swaad99 and would prefer that it not be used, please contact us at contact@swaad99.com.

We will consider reasonable requests and, where appropriate and reasonably practicable, remove or stop using the relevant content.

15. Customer Reviews and Feedback

Customers may provide reviews, ratings, comments, photographs, suggestions, or other feedback about Swaad99.

By submitting content to Swaad99 through a channel where such use is permitted, you represent that you have the right to submit that content.

Swaad99 may use genuine customer feedback for service improvement, promotional purposes, or display on our website and social media, subject to applicable rights and permissions.

We reserve the right to respond to, moderate, or remove content that is unlawful, abusive, fraudulent, misleading, defamatory, offensive, or otherwise inappropriate.

16. Website Content

The content of this website, including text, photographs, graphics, logos, menu information, designs, videos, and other materials, is provided for general information and promotional purposes.

Swaad99 makes reasonable efforts to keep website information accurate and up to date, but we do not guarantee that all information will always be complete, accurate, current, or error-free.

17. Intellectual Property

Unless otherwise stated, the Swaad99 name, logo, branding, photographs, graphics, website design, written content, promotional materials, and other original content belong to Swaad99 or are used with appropriate permission.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our copyrighted or branded material without prior written permission.

18. Third-Party Websites and Services

Our website may contain links to third-party services and platforms, including:

Google Maps
Google Reviews
Facebook
Instagram
Zomato
Swiggy
Other external websites and services

Swaad99 does not control or guarantee the availability, accuracy, security, privacy practices, or content of third-party websites.

Use of third-party websites and services is subject to their respective terms and policies.

19. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems, hosting issues, internet connectivity, security incidents, or circumstances beyond our control.

Swaad99 does not guarantee uninterrupted or error-free access to the website.

20. Prohibited Use

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to our website or systems
Introduce malicious software, viruses, or harmful code
Attempt to interfere with website functionality
Submit fraudulent or misleading information
Impersonate another person or business
Copy or misuse our website content without permission
Use our website to conduct fraudulent activities

21. Limitation of Liability

To the extent permitted by applicable law, Swaad99 shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including third-party platform failures, internet outages, delivery delays, incorrect information provided by customers, or temporary website interruptions.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. Force Majeure

Swaad99 shall not be considered responsible for failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, power failure, internet or telecommunications failure, government restrictions, strikes, civil disturbances, public emergencies, or other unforeseen circumstances.

23. Changes to These Terms

Swaad99 may modify or update these Terms & Conditions from time to time to reflect changes in our services, website, business operations, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, matters relating to Swaad99 and these Terms & Conditions shall be subject to the appropriate jurisdiction of courts in Guwahati, Assam.

25. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: